Medical Front Desk - Bilingual Spanish

Job Title: Medical Front Desk - Bilingual Spanish

Job Location Details: Decatur GA

Work Location: on-site

Job Description:

Are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? At Medix, we are dedicated to creating opportunities for talent through our Healthcare, Scientific and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs.

Position Overview

The Medical Front Desk Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals. This role is responsible for providing excellent customer service, managing administrative tasks, and ensuring the smooth operation of the front office in a healthcare setting.

Key Responsibilities

Patient Reception & Customer Service:

• Greet patients and visitors warmly, ensuring a welcoming and professional environment.
• Check-in and check-out patients efficiently, verifying demographics and insurance information.
• Address patient inquiries in person, over the phone, and via email.

Appointment Scheduling & Coordination:

• Schedule, reschedule, and confirm patient appointments using the clinic's scheduling system.
• Coordinate with medical staff to ensure proper appointment flow.
• Manage waitlists and notify patients of available openings.

Insurance & Billing Support:

• Verify insurance eligibility and collect co-pays, deductibles, or outstanding balances.
• Assist patients with billing inquiries and direct them to the appropriate department if necessary.
• Process payments and maintain accurate financial records.

Administrative Duties:

• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Manage incoming and outgoing correspondence, including phone calls, emails, and faxes.
• Assist with office inventory and supply orders.

Collaboration with Medical Staff:

• Communicate effectively with doctors, nurses, and medical assistants to facilitate smooth patient care.
• Relay messages between patients and providers as needed.
• Ensure all necessary paperwork and documentation are completed before patient appointments.

Qualifications & Skills

Required:

• High school diploma or equivalent (GED).
• Bilingual skills - Spanish
• 1+ year of experience in a medical office, receptionist, or customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using electronic medical records (EMR) systems and Microsoft Office.
• Ability to multitask in a fast-paced environment.

Preferred:

• Medical office or healthcare certification (e.g., CMAA - Certified Medical Administrative Assistant).
• Familiarity with insurance verification and medical billing processes.
  
  

Work Environment & Schedule

• Typical shifts align with clinic hours, including potential evenings and weekends.
• Position may require prolonged periods of sitting and working at a computer.
• Some lifting of office supplies or minor patient assistance may be necessary.

COVID vax required, if they don't already have it they will administer on day one.

Schedule/ Shift: M-F 7:45am - 4:45pm No weekends

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.