Medical Front Desk

Schedule/Shift: Monday-Friday 8AM-4:30PM

Location: Kingston, NY (on site)

What you'll do:

The Front Desk Specialist is dedicated to providing quality customer service to our patients and clients. Responsible for maintaining an efficient front end/clinical workflow. Greeting all patients and office clients, check-in, check-out, entering and verifying all patient information. Collecting and logging patient payments. Scheduling/Rescheduling appointments. Daily eligibility review. Assisting patients and/or family members with any requests presented. Job duties to be performed on a rotational basis. Keeps manager informed of any problems or issues. Maintain confidentiality of all written and electronic information which employee has access to as a part of his/her job and observes patient rights, including email. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with co-workers, patients, physicians and management.

Responsibilities/Duties:

• Greet all patients and office guests
• Check-in and check-out all scheduled patients
• Enter and verifying patient demographics and insurance information
• Educate patient about insurance coverage, in network vs. out of network benefits
• Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)
• Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party
• Obtain or create electronic medical record number; enter into PM system
• Direct patients to radiology as indicated on appointment notes by the medical assistant
• Address patient balances at time of service, set up payment plans when appropriate
• Collect and enter patient payments
• Schedule appointments
• Notate cancelled or rescheduled appointments
• Follow Patient No Show/Cancellation Policy
• Review and update eligibility
• Print and verify day end review
• Submit daily payment collection reports
• Balance daily receipts against TOS report
• Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time
• Release records to patients once requests have been fulfilled
• Enter charges and payments for medical records requests filled directly by our office
• Accept labs from outside facilities, date stamp and forward to clinical staff
• Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express…)
• Open and close office prior to and following business hours
• Assist patients and/or family members with any requests
• Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration
• Any and all other duties as assigned by the office manager

• Knowledge of Orthopedic procedures help but not essential
• Polite telephone etiquette and good communication skills (written and oral)
• Computer literacy skills preferred, including practice management software, EMR, Microsoft Word and Excel.
• Detail Oriented and strong organizational skills preferred
• High school diploma or equivalent

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Sick time off
• Benefits package: health, dental, vision, 401(k), etc.