Medical Front Desk

Job Title: Medical Practice Representative

Location: Bel Air, MD

Overview: The Upper Chesapeake Multi-Specialty Clinic is seeking a dedicated and experienced Medical Practice Representative III (MPR III) to support our busy, growing practice. This role is crucial as we onboard a new clinic manager. The ideal candidate will help manage the front desk operations and support a high volume of patient interactions. This position offers potential for growth, with opportunities for promotion to a team lead role.

Responsibilities:

• Patient Registration: Manage the registration of approximately 100 patients per day, divided among 4 front desk staff.
• Phone System Management: Handle a busy multi-phone line system with 50-60 inbound calls per person per day, ensuring high-level service for each interaction.
• Service Calls: Provide excellent customer service for straightforward service calls.
• Medical Records Management: Collaborate with 4 other MPRs to handle patient medical records requests, authorization requests, referrals, and prescription refills.
• Check-in/Check-out: Efficiently manage patient check-in and check-out processes.
• Appointment Scheduling: Use EPIC to schedule patient appointments.
• Document Sharing: Perform scanning, faxing, and other document sharing tasks.
• Customer Service: Consistently deliver outstanding customer service.

Qualifications:

• Must-Have Skills:

  • Experience in patient registration (1-3 years in healthcare preferred).
  • High-quality customer service skills.
  • Experience managing high-volume inbound phone calls.

Schedule/Shift:

• Monday to Friday, 8:30 AM - 5:00 PM.

Pay:

• $18-$20/hr