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Medical Front Desk

Posted: June 03, 2024
Salary:US$18 - US$20 per hour + PTO, Medical, Dental, Vision
Location:Bel Air
Job type: Permanent
Work Location:On-site

Job description

Job Title: Medical Practice Representative

Location: Bel Air, MD

Overview: The Upper Chesapeake Multi-Specialty Clinic is seeking a dedicated and experienced Medical Practice Representative III (MPR III) to support our busy, growing practice. This role is crucial as we onboard a new clinic manager. The ideal candidate will help manage the front desk operations and support a high volume of patient interactions. This position offers potential for growth, with opportunities for promotion to a team lead role.


  • Patient Registration: Manage the registration of approximately 100 patients per day, divided among 4 front desk staff.
  • Phone System Management: Handle a busy multi-phone line system with 50-60 inbound calls per person per day, ensuring high-level service for each interaction.
  • Service Calls: Provide excellent customer service for straightforward service calls.
  • Medical Records Management: Collaborate with 4 other MPRs to handle patient medical records requests, authorization requests, referrals, and prescription refills.
  • Check-in/Check-out: Efficiently manage patient check-in and check-out processes.
  • Appointment Scheduling: Use EPIC to schedule patient appointments.
  • Document Sharing: Perform scanning, faxing, and other document sharing tasks.
  • Customer Service: Consistently deliver outstanding customer service.


  • Must-Have Skills:

    • Experience in patient registration (1-3 years in healthcare preferred).
    • High-quality customer service skills.
    • Experience managing high-volume inbound phone calls.


  • Monday to Friday, 8:30 AM - 5:00 PM.


  • $18-$20/hr