Responsibilities/ Job Duties:

• Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. You will be spending 7-8 hours on the phone daily.
• Creating and/or revising a personalized care plan for each patient you call on, in coordination with the practices and providers you support.
• Working to identify social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. You will coordinate and collaborate with the office staff, other community programs and resources to address all of these effectively.
• Empower patients to take charge of their own wellness and goals in the context of their care plan.
• Making approximately 30-50 phone calls a day to yield the 15 patient interactions necessary to complete 20 minutes of CC service for the month.
• Maintaining your patients' privacy, confidentiality and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

Minimum Education and Experience Qualification Requirements:

• At least 1 year experience as a Certified/Registered Medical Assistant
• Exceptional verbal and writing skills, including accurate spelling and grammar. Not only will you speak with patients on the phone, you'll communicate with patients and doctors in writing as well.
• Technology experience - preferably with multiple EMR/EHR systems, familiar with Microsoft Office, GoogleSuite products and comfortable learning new softwares quickly.
• You must be highly self-motivated, organized and able to work independently
• Call Center and/or Triage experience is a plus
• Experience serving a geriatric population is a plus
• Case management or care coordination experience is a plus
• You must have a private home office set up that will allow you to speak privately and maintain confidentiality with patients.

Schedule/ Shift:

• Part Time schedules available.
• 8a-12p EST-M, T, Th, FR and 10a-2p EST-Sat
• 12p-4p EST-M, T, Th, F and 10a-2p EST-Sat
• 4p-8p EST-M, T, W, F and 10a-2p EST-Sat

• Note, full time availability is required for training for 5 weeks in Central Time Zone.

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
• Short Term Disability Insurance
• Term Life Insurance Plan