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Medical Assistant - Patient Navigator

Posted: November 15, 2023
Salary:Up to US$21.00 per hour + Medical/ Dental/ Vision/ PTO/ 401K
Location:Los Angeles
Job type: Permanent
Discipline:Care Management
Work Location:On-site

Job description

Medix is looking to hire 2 Spanish Bilingual Patient Navigators to join a Federally Qualified Health Center in Los Angeles, CA 90033. Patient Navigator has a key role in the Quality Improvement & Quality Assurance Department and will become a liaison between departments, patient, and healthcare programs. Patient Navigator will build relationships and track patient outcomes on a monthly basis, securing an increase in health access and outcomes.


  • Serve as an essential link between patients and all other care providers.
  • Responsible for outreach telephone calls to patients who are due for preventative services.
  • Identify patient barriers to care such as transportation, insurance, and language barriers, and refer patients as needed to additional resources to support engagement in care.
  • Assist in helping patients arrive at scheduled appointments on time and prepared, coordinating transportation when needed
  • Schedule appointments for follow up appointments, consults and support services within established service standards, including dietitians, physician, specialty departments, etc.
  • Develop concise patient summaries for use by the care team, and document recommendations made.
  • Follow patients throughout the care continuum, including inpatient admissions, and
    collaborate with inpatient care management resources
  • Deliver Weekly, Monthly & Quarterly reports that demonstrate outcomes and
    performance improvement activities.
  • Adhere to established productivity benchmarks.
  • Attend training and learning opportunities that expand content knowledge and best practices
  • Able to travel between clinic sites if needed

Requirements / Experience

  • Medical Assistant Diploma
  • 1-2 years of experience working with an FQHC or community health centers.
  • Be familiar with HEDIS measures and UDS.
  • Must be proficient in Microsoft Excel and navigating through large spreadsheets
  • Must be able to work in a self-directed environment, with an ability to work with and lead teams.
  • Excellent presentation skills.
  • Proof of COVID vaccination


  • Monday- Friday 8:00- 5:00 pm