Medical Assistant

The Medical Assistant (MA) is responsible for assisting physicians with patient care, performing appropriate procedures, and preparing rooms & equipment. The MA is also responsible for maintaining records and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. This position is also responsible for clinical process improvement and acts as a coordinator for lab and referral issues. The MA serves as a lead for process improvement teams. The MA may be required to fill some Center Service Representative responsibilities and may be cross trained to cover other positions when needed. Work requires collaborative communication with others as it pertains to the patient's continuum of care and clinical operations. Communication with external contacts is for providing or receiving factual information. Courtesy, respect, friendliness, and tact are required in dealing with customers. The Medical Assistant with at least one year clinical experience and deemed fully competent may be responsible for training new medical assistants as assigned.

* Escorts patients to rooms, takes history and vitals.
* Assists physicians with examinations, assists with procedures as requested. Prepares patients for
procedures performed in the office.
* Cleans exam rooms and equipment, performing sterilization procedures as necessary. Keeps
exam rooms properly stocked with medical supplies, forms, and other materials needed.
* Triages phone calls, documents information from patients via telephone, relays information to
physicians for response. Places return calls as directed by physicians.
* Pulls patient charts for visits and files charts away after visits. Prepares patients charts prior to
scheduled visits with the required forms and by gathering pertinent medical information Contacts
outside medical offices and testing facilities to obtain records for visits as necessary. Prepares
charts according to each physician's individual preference.
* Schedules all tests and minor procedures and obtains pre-certification/pre-authorization for these
tests and procedures as required by insurance carrier.
* Calls pharmacies to refill prescriptions under the direction of a physician and obtains
authorizations for prescriptions and prescription refills as required by insurance.
* Completes all necessary documentation during visits.
* Assists in specimen collection. Labels specimens and accurately completes and submits
paperwork to appropriate lab based on managed care contracts.
* Orders and maintains clinical supplies for department. Places orders as needed.
* Administers testing and injections as ordered by the physician.
* Works with the center staff to coordinate patient flow and to assure that operations are working
smoothly. Essential functions:
* Escorts patients to rooms, takes history and vitals.
* Assists physicians with examinations, assists with procedures as requested. Prepares patients for
procedures performed in the office.
* Cleans exam rooms and equipment, performing sterilization procedures as necessary. Keeps
exam rooms properly stocked with medical supplies, forms, and other materials needed.
* Triages phone calls, documents information from patients via telephone, relays information to
physicians for response. Places return calls as directed by physicians.
* Pulls patient charts for visits and files charts away after visits. Prepares patients charts prior to
scheduled visits with the required forms and by gathering pertinent medical information Contacts
outside medical offices and testing facilities to obtain records for visits as necessary. Prepares
charts according to each physician's individual preference.
* Schedules all tests and minor procedures and obtains pre-certification/pre-authorization for these
tests and procedures as required by insurance carrier.
* Calls pharmacies to refill prescriptions under the direction of a physician and obtains
authorizations for prescriptions and prescription refills as required by insurance.
* Completes all necessary documentation during visits.
* Assists in specimen collection. Labels specimens and accurately completes and submits
paperwork to appropriate lab based on managed care contracts.
* Orders and maintains clinical supplies for department. Places orders as needed.
* Administers testing and injections as ordered by the physician.
* Works with the center staff to coordinate patient flow and to assure that operations are working
smoothly.