Medical Assistant

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care
provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center.

Duties/Responsibilities:
Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including
returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under
physician supervision.
Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.