Medical Assistant

Schedule/Shift:
M-F: 730-430 and 830-530

Job Roles

*This will be a position that is located in a business office setting
*Using knowledge and experience as a Medical Assistant, perform telephone patient engagement as assigned by the manager using clear protocol on all calls that are transferred.
*Assess level of patients' understanding of care and assist in navigating FHCSD programs and services.
*Assist with transitional care activities for FHCSD patients.
*Collaborate with team members in supporting the population health management functions and interventions.
*Schedule appointments for patients who require more than basic information.
*Educate patients on the need for follow-up care.
*Establish Primary Care Physician (PCP), and educate on the importance of continuity of care in using PCP.
*Reinforce patient/family education provided to FHCSD patients.
*Attend staff meetings and in-services or complete make-up assignments.
*Follow FHCSD policies and procedures to ensure positive patient outcomes.
*Perform other duties as assigned.


Education/Certifications/Licenses/Registrations:

-Medical Assistant diploma from an approved course required.
-High School Graduate (or GED equivalent) required.
-Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any -required state or federal certification requirements.
-Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation -Training required.


Experience/Specialized skills (including Language)

-At least 1 year of experience in ambulatory care setting or similar setting is highly desirable.

-Ability to display cultural sensitivity and respect to ethnically and culturally diverse patient populations.

Overview:
Llooking for 4 Medical Assistants to add to our NIC ( Nursing Information Center) -which is a call center responsible for handling all patient traffic flow, this includes answering questions, conducting follow ups, scheduling appointments, and escalating calls.
*It is important this person has had Medical Assistant experience as they will need to be able to walk patients through the same way they would if they were in person providing front and back office support.
*The biggest thing here will be making sure the Medical Assistant is okay with being in a call center environment and not patient facing face to face.

Selling Points
Largest FQHC ( Federal Qualified Health System) In San Diego!! Great opportunity to grow in your career and impact your community!

About-
Impact Lives, Impact Community

We are passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, We have grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

3-5 Must Have Skills/Qualifications:

-Medical Assistant diploma from an approved course required.
-High School Graduate (or GED equivalent) required.
-Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation
Training required

-At least 1 year of experience in ambulatory care setting or similar setting is highly desirable.

Nice to Have Skills:
-Bilingual English/ Spanish
-MA Certification

Soft Skill/Attribute Requirements:
Great customer service and communication skills
-Takes initiative
-Positive, punctual
-Great attention to detail

-Works well with others

-Passionate about heling others