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Licensed Insurance Agent

Reference ID:231874

Location

Minneapolis, Minnesota

Salary

$24 - $24 / hr

Contract type

Full time

Work type

Remote

Description

Job Title: Licensed Insurance Agent

Position Location: REMOTE

Compensation: Competitive Weekly Pay + Benefits

Responsibilities:

Go above and beyond to provide the member or provider with a simple and seamless experience.
Courteously respond to member and provider inquiries via inbound call or email.
Proactively serve members through outbound emails and calls.
Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller's inquiries.
Demonstrate empathy and active listening in each interaction with the caller.
Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.
Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller's needs.
Be able and willing to maintain a highly structured work schedule.

Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.

Demonstrate commitment to the organization's service model and the company-wide core competencies of being authentic, curious, creative and outcome-oriented.

You Bring:

A passion for helping people and demonstrated success solving complex issues for customers using active listening, creative problem solving and empathy.
Strong written and verbal communication skills and ability to summarize information effectively.
Excellent reliability and ability to adhere to a structured schedule.
Strong attention to detail and organizational skills.
Experience entering/updating data in electronic systems.
Proficient computer navigation, including toggling between multiple systems and platforms, as well as typing skills.
Ability to be self-driven and work effectively with many types of individuals.
Ability to learn quickly and consistently follow a process, through accurately and in a timely manner.
Proven ability to get results and thrive in an ever-evolving environment.

Extra Credit:

Previous health insurance experience
Health Insurance License (or open to obtaining it)
Prior customer service or call center experience
Familiarity with Microsoft Office, Google Suite

Requirements:

Complete 8 weeks of onside training, including successfully passing the exam and obtaining State Health Insurance Producer license.

Licensing and exam fees are paid for by the organization and the exam must be passed in a 2 week timeframe.

Commit to a set weekly schedule of 8am-4:30pm CT during the training period and a 40-hour per week schedule between the hours of 7am and 7pm Central Time following training.

Benefits:

Standard benefits package and includes alternative medical coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.

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