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Licensed Insurance Agent
Job description
Job Title: Licensed Insurance Agent
Position Location: REMOTE
Compensation: Competitive Weekly Pay + Benefits
Responsibilities:
- Go above and beyond to provide the member or provider with a simple and seamless experience.
- Courteously respond to member and provider inquiries via inbound call or email.
- Proactively serve members through outbound emails and calls.
- Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
- Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller's inquiries.
- Demonstrate empathy and active listening in each interaction with the caller.
- Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.
- Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller's needs.
- Be able and willing to maintain a highly structured work schedule.
- Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.
- Demonstrate commitment to the organization's service model and the company-wide core competencies of being authentic, curious, creative and outcome-oriented.
You Bring:
- A passion for helping people and demonstrated success solving complex issues for customers using active listening, creative problem solving and empathy.
- Strong written and verbal communication skills and ability to summarize information effectively.
- Excellent reliability and ability to adhere to a structured schedule.
- Strong attention to detail and organizational skills.
- Experience entering/updating data in electronic systems.
- Proficient computer navigation, including toggling between multiple systems and platforms, as well as typing skills.
- Ability to be self-driven and work effectively with many types of individuals.
- Ability to learn quickly and consistently follow a process, through accurately and in a timely manner.
- Proven ability to get results and thrive in an ever-evolving environment.
Extra Credit:
- Previous health insurance experience
- Health Insurance License (or open to obtaining it)
- Prior customer service or call center experience
- Familiarity with Microsoft Office, Google Suite
Requirements:
- Complete 8 weeks of onside training, including successfully passing the exam and obtaining State Health Insurance Producer license.
- Licensing and exam fees are paid for by the organization and the exam must be passed in a 2 week timeframe.
- Commit to a set weekly schedule of 8am-4:30pm CT during the training period and a 40-hour per week schedule between the hours of 7am and 7pm Central Time following training.
Benefits:
Standard benefits package and includes alternative medical coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.