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Intake Coordinator

Posted: November 14, 2023
Salary:US$21.00 - US$26.00 per hour + Health Insurance & 401k Program
Job type: Permanent
Discipline:Revenue Cycle
Work Location:On-site

Job description


  • Coordinates infusion and nursing services for the pharmacy which includes handling incoming referral calls and completing referral forms.
  • Responsible for transcribing detailed and accurate information into the computer system correctly to include but not limited to demographics, Insurance information, Physician information, Nursing agency and patient information.
  • Entering Payers into CPR+.
  • Handles faxes as appropriate.
  • Logs and follows through on all new referrals on the "Referral Log" by end of day.
  • Completes patient admit packets for all new patients and forwards it to the dispatcher.
  • Ensures that all referrals are written down on the Intake Score Board to ensure proper distribution of referrals among Intake Coordinators.
  • Creates Billing and Pharmacy charts and labels for new referrals.
  • Provides Pharmacy charts to assigned Pharmacist (walking to Pharmacy approx. 50 feet)
  • Communicates with and documents all communications and authorizations with case managers, nursing agencies, patients/caregivers, physicians, insurance and pharmacists into the computer system (CPR+).
  • Insurance verification's and request all authorizations when needed within 24 hours of the referral. Must follow each insurance contract's protocol when requesting authorizations.
  • It is the responsibility of the intake coordinator to verify that all codes in the authorization are correct and have been included.
  • Consults with the Director of Pharmacy for cash quotes and questions regarding the referral or medications

3-5 Must Have Skills/Qualifications

  • 2+ years of care coordination, intake, referral coordination exp
  • Knowledge of insurances, copay's and coverage
  • Experience working as a liaison between hospitals, Dr. Offices and insurance companies
  • Home Infusion exp is a must

Nice to Have Skills

  • CPR+ Software
  • Bilingual

Soft Skill/Attribute Requirements

  • Be able to multitask

Schedule/Shift: M-F, 9-5:30

Pay: $21.00-$26.00 (dependent on experience & education)

If a candidate has strong Home Infusion and CPR+ experience they can be remote.

If they are remote they should not be closer than an hour and half away!