Insurance Customer Service Representative

Medix is hiring Insurance Customer Service Representatives in Kansas City, MO!

Overview:

• Provide customer service to all members/customers
• Research, analyze, & respond to all inquiries including walk-in customers. Justification of transactions, sales and marketing pertaining to Fixed policies and other duties assigned by management
• Provide administrative maintenance of policy files and computer records; Authorize and change policy records such as change of beneficiary, owner, name, address, assignments, billings, etc.
• Works with Manager or Sr. CSRs/Specialists to resolve complex complaint situations. Required to work directly with policy owners, agents, state insurance departments and legal representatives to resolve conflicts, look for compromises and reconcile misunderstandings. Always an advocate for upholding contractual and corporate policy, and preserving goodwill and professional rapport with client base

Qualifications/Requirements:

• Experience in insurance or financial industry customer service environment with a demonstrated ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Basic knowledge of life insurance concepts and ability to interpret insurance company product portfolio, as well as policy provisions
• Regular and reliable attendance and punctuality is an essential function of this position.

This role offers a full benefits package + extensive room for growth! If you are looking for a career and somewhere to establish yourself, this might be it!

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