Hybrid Healthcare Management Support Rep

Medix is hiring for a Hybrid HCM Support Rep in Overland Park, KS!

Key Responsibilities:

• Handle Incoming Calls: Receive and manage calls from healthcare providers to confirm patient eligibility for procedures or tests.
• Verify Eligibility: Check patient coverage and eligibility for scheduled procedures or tests using relevant systems and databases.
• Gather Information: Collect and document patient demographics, procedure details, and any other necessary information from providers.
• Input Data: Enter patient and procedural data into the system to determine coverage and facilitate appointment setup.
• Understand Procedures: Maintain a knowledge of various medical procedures and imaging modalities (e.g., CAT scan, x-ray, MRI) to assist in the processing of requests.
• Utilize CPT Codes: Identify and apply appropriate CPT codes for procedures to ensure accurate billing and scheduling.
• Assist Providers: Provide accurate information and guidance to healthcare providers regarding patient eligibility and coverage options.
• Update Records: Ensure all patient and procedure information is current and accurately reflected in the system.
• Troubleshoot Issues: Address and resolve any issues or discrepancies related to patient eligibility or procedure scheduling.