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Front Office Medical Assistant
Job description
- Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival.
- Performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, checking patients in, scheduling all follow-up appointments upon check-out, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
- Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
- Utilizes computer systems to enter access or verify patient data in real time ensuring accuracy and completeness of information.
- Interact positively with patients, families, and other patient care providers.
- Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and
- insurance information and accurately enter information into the computer.
- Assign appropriate financial class and insurance plans to patient visit.
- Secure patient's signature when applicable (i.e., Medicare waivers, financial agreements, insurance forms, etc.)
- Create medical records upon registration if the patient is new to the network.
- Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed.
- Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
- Direct patients and families to appropriate areas of clinics.
- Show awareness of and care in line with the Patient's Bill of Rights.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services.