Front Desk Receptionist

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Front Desk Receptionist Duties:

Front desk operations; answering multi-lines phones, maintaining appearance of the lobby area and lounge area.

Filtering phone calls, maintaining messages & contacts.

Greeting & assisting patients, patient registrations.

Greeting & assisting doctors.

Patient call confirmations prior to date of surgery,

Informing patient's that the facility is in accordance with New York's "Emergency Medical Services and Surprise Bills" law.

Informing the patient, prior to surgery, of certain disclosures to the patients regarding out-of-network providers.

Referring the patient to additional resources such as healthcare proxy, advanced directive, patient's rights and responsibilities, and notice of privacy practices.

Maintaining OP Reports Log and Infection Control Log (Spreadsheets).

Maintain patient demographics, information on EMR software.

Interacting and assisting with doctors on the phone calls.

Assembling charts, filing charts, preparing charts for upcoming cases.

Working together with the Clinical Staff to ensure a smooth and quick patient flow.

Cross training in other departments.

Hiring | Medical Front Desk | Medical Receptionist | Hiring | Medical Secretary | Medical Front Desk