Front Desk Associate

Registering and scheduling patients, data entry of demographics and insurance information.

Verify patient insurance and referrals available.

Manage calls from patients requiring medical care and provide / gather information needed.

Check in / Check Out patients, verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation.

Maintain appointment computer scheduling in accordance with office scheduling policies.

Understand the requirements of the callers and our practice and input information into our systems.

Reviewing patient accounts, identifying delinquent accounts, and sending patients with overdue payments to the patients accounts team.

Informing patients about delays and waiting times.

Contacting/ interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. regarding patient care.

Scheduling diagnostic tests / follow up appointments for patients.

Pulling tests as required for an assigned physician, or as a back-up to another co-worker.

Updating and verifying patient information at every visit.

Learning urgent call management techniques.

Understand various aspects of medical insurance.

Take electronic messages and convey information to respective medical care providers.

Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.

Performing administrative and clerical duties, such as filing paperwork, when necessary.

Perform administrative support as required.

Scheduling diagnostic tests / follow up appointments for patients.

Other duties as assigned by managers and leads.

High School diploma or GED.

One-year medical office, call center or related experience. Patient Services experience preferred.

Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web.

Working knowledge of office equipment.

Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies.

Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.

Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy.

Knowledge of common safety hazards and precautions to establish a safe working environment.

Detail oriented, well-organized individual with ability to multitask and prioritize to address multiple needs simultaneously.

Ability to interpret, adapt and apply guidelines and procedures.

Develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public by displaying sympathy, tact and understanding.

Represents the clinic in a professional manner.

Capacity to work with and without supervision and perform a variety of routine tasks.

Ability to maintain strict confidentiality on all patient matters.

Excellent verbal and written communication skills.