Job Title: Financial Counselor
Job Responsibilities:
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
* Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
* Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
* Explains necessary forms and obtains signatures from patient/guarantor.
* Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
* Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
* Collects for related professional care when appropriate.
* Documents authorization and benefit information in registration system.
* Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
* Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
* Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
* Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
* Follows Patient Financial Services policies related to cash handling.
* Performs basic individual cashiering functions.
* Collects and inventories patient valuables following policy guidelines.
* Maintains basic understanding of the medical necessity screening process and appropriate systems.
* Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
* Maintains departmental logs for statistical reporting.
* Consistently meets Quality Assurance standards set by Patient Access and the department.
* Meets departmental goals regarding collections, productivity and customer service.
* Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
* Meets federal, state and hospital requirements related to compliance issues.
3-5 Must Have Skills/Qualifications:
Insurance background (experience with deductibles or copays)
Minimum of 2 years of Customer Service experience
Nice to Have Skills:
Medical Front Desk candidates (Doctor's office/dental offices)
Open to new grads who just got their Medical Billing cert
Work Location: Orlando, FL 32806
Hours: Monday through Friday 830am-5pm
**This role can potentially go remote/hybrid after 6 months, as long as metrics are being hit!**
Pay: $17-$19/hr DOE
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