Financial Counselor

Job Description:

* Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
* Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
* Explains necessary forms and obtains signatures from patient/guarantor.
* Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
* Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
* Collects for related professional care when appropriate.
* Documents authorization and benefit information in registration system.
* Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
* Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
* Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
* Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.

Requirements:

• Insurance background (experience with deductibles or copays)
• Minimum of 2 years of Customer Service experience

Hours:

Monday through Friday 830am-5pm

Remote potential based on performance!

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