Enrollment Services Associate

Fully remote, equipment is provided

*Must have an active life, health and accident license*
Contract role for Open Enrollment Period from September to December
Pay - 19.50 an hour, weekly pay
Hours - 9am-8pm EST are the hours of operation and candidates must be available to work a shift within those hours
They'll be assigned a shift, working 40 hours a week
Earliest shift start is 9am EST and latest shift start is 11:30am EST

Day to Day
Enrolling members in core benefits and voluntary benefits
On average, enrollment calls are 22 minutes, but they could end up with a call that lasts an hour
They do all kinds of benefit enrollment including vision, medical, universal life with longterm care
It may be full enrollment, it might be one singular product, so it's a wide variety of products that they handle

Metrics / Goals:
Abandoned calls
Closing ratio for voluntary products
Quality reviews

3-5 Qualifications:
Life, accident, and health license (resident license)
Enrollment experience
Experience "selling" any other insurance product
Computer literacy

Soft Skill/Attribute Requirements:
Ability to interpret and adapt to unexpected changes and/or situations. As well as strong computer skills, excellent interpersonal communication skills, a high-level of professionalism, & strong problem-solving abilities.
Additionally, comfort working with a 'virtual team', reliable attendance record, a professional voice tone and demeanor, and exceptional organization skills with a strong attention to detail and a high degree of
accuracy is required.

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