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ED Admissions Representative
- Posted: March 05, 2025
- Salary:US$17.00 - US$18.00 per hour
- Location:Chicago
- Job type: Permanent
- Discipline:Revenue Cycle
- Reference:239971_1741214869
- Work Location:On-site
Job description
Overview:
- Patient Registration & Check-In/Out: Collect and update patient demographics, explain registration processes, and provide discharge instructions while maintaining a calm and professional demeanor.
- Insurance Verification & Pre-Authorization: Confirm insurance coverage, process approvals/denials, and handle behavioral health pre-certifications at the point of service using Availity.
- Medical Record Management: Maintain accurate patient records in Meditech Magic (transitioning to Meditech Expanse) and prevent duplicate entries using the Patient Master Index (PMI).
- Payment Processing: Collect co-pays, deductibles, and other payments, issuing receipts and necessary documentation.
- Clinical Staff Communication: Relay patient information to clinical teams, ensuring seamless coordination of care.
- Work Queue Management: Assist with OneSource tasks during downtime.
- De-escalation: Professionally handle tense or stressful situations by using active listening, maintaining a calm demeanor, and providing clear communication to resolve patient concerns effectively.
3-5 Must Have Skills/Qualifications:
Typing speed: Minimum 25 WPM
Strong customer service & conflict resolution skills
Ability to multitask (multiple screens)
Understanding of safety-net hospital environment.
At least 6 months of experience with patient registration in the healthcare field
Nice to Have Skills:
Experience with Meditech, Availity, OneSource, Passport
Prior admitting/registration experience in the hospital
Shift Times:
- 6:00am-2:30pm
- 2:00pm-10:30pm
- 10:00pm-6:30am
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.