• Patient Registration & Check-In/Out: Collect and update patient demographics, explain registration processes, and provide discharge instructions while maintaining a calm and professional demeanor.
• Insurance Verification & Pre-Authorization: Confirm insurance coverage, process approvals/denials, and handle behavioral health pre-certifications at the point of service using Availity.
• Medical Record Management: Maintain accurate patient records in Meditech Magic (transitioning to Meditech Expanse) and prevent duplicate entries using the Patient Master Index (PMI).
• Payment Processing: Collect co-pays, deductibles, and other payments, issuing receipts and necessary documentation.
• Clinical Staff Communication: Relay patient information to clinical teams, ensuring seamless coordination of care.
• Work Queue Management: Assist with OneSource tasks during downtime.
• De-escalation: Professionally handle tense or stressful situations by using active listening, maintaining a calm demeanor, and providing clear communication to resolve patient concerns effectively.

• Typing speed: Minimum 25 WPM

• Strong customer service & conflict resolution skills

• Ability to multitask (multiple screens)

• Understanding of safety-net hospital environment.

• At least 6 months of experience with patient registration in the healthcare field

• Experience with Meditech, Availity, OneSource, Passport

• Prior admitting/registration experience in the hospital

Shift Times:

• 6:00am-2:30pm
• 2:00pm-10:30pm
• 10:00pm-6:30am