Director of Navigation Services

Director of Navigation Services

Shift: M-F 8-5 (with occasional nights - dinner with vendors, etc.)

Location: Need to be able to travel around the Austin area. Travel won't be every day. Home base is flexible.

Pay: $140,000 - $160,000 /annually, with a 10% annual bonus

Start: Early April

Education Requirements: APN, NP, or PA

Experience Requirements:

• Minimum of 5 years of experience in patient navigation, case management, or a related healthcare role.
• Needs to have some sort of clinical experience.

Responsibilities:

• Develop and implement standardized navigation protocols to ensure consistent and high-quality patient care.
• Collaborate with healthcare providers, including but not limited to urologists, radiation oncologists and pathologists, to coordinate patient care and improve
• communication.
• Monitor and evaluate the effectiveness of the navigation program, making data?driven decisions to enhance patient outcomes.
• Act as a clinical resource to navigator team, providers and clinic staff through provision of patient care and care navigation.
• Support Patient Advocacy and the Patient's Bill of Rights.
• Ensure that clinic care standards, including respective pathways, are maintained.
• Proactively identify and mitigate potential risks to patient safety, including notifying president and respective physician(s) of identified risks and plans to
• rectify
• Lead and manage the patient navigation team, providing guidance, support, and professional development opportunities.
• Conduct weekly one-on-one and team meetings with navigators to gain alignment on all initiatives and expectations.
• Communicate effectively with leadership on performance, barriers to performance, and expressed team and client needs.
• Foster a cohesive, responsive team environment with both remote and on-site workers that directly contributes to patient outcomes and Urology Austin's
• bottom line.
• Create and execute monthly business plans to achieve navigator KPIs, exceed internal customer expectations and improve patient outcomes.
• Coach navigators to achieve targeted goals through maximum resource understanding and utilization.
• Maintain strong business acumen and critical thinking skills to address patient, physician and navigator needs with minimal delays or disconnects.
• Develop and manage the navigation program budget, ensuring efficient use of resources.
• Promote open, effective communication among clinical staff, providers, and ancillary departments.
• Maintain and utilize provided systems to enhance patient satisfaction and provider productivity.
• Actively seeks opportunities to improve financial outcomes, engaging staff in the process
• Create an environment in which staff and peer learning is supported and stimulated.
• Interpret and support the objectives, policies, and procedures which guide staff and patients.
• Participate in patient, family, and staff education
• Serve as a resource liaison for all staff related to the patient's ongoing care to ensure continuity of care as the patient's disease state evolves.
• Advocate for patients, ensuring they have access to necessary resources, support services, and educational materials.
• Maintain up-to-date knowledge of urology and oncology treatments, procedures, and best practices.
• Maintain clinical competency by participating in all required educational updates, meetings, and in-service education.
• Participate in community outreach and education initiatives to raise awareness about urology services and patient navigation.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.