Desktop Support Technician

Help Desk Technician #228370

Brookline, MA

6 Month Contract to Hire

Are you a tech-savvy problem solver with a passion for providing top-notch support? Join one of Medix's most dynamic healthcare teams, located near Boston, MA, as a Desktop Support Technician! Play a critical role in ensuring the organization's technology runs smoothly. You'll work with cutting-edge tools, collaborate with a diverse group of professionals, and have the opportunity to grow your skills in a fast-paced environment. This amazing opportunity is an on-site role

This opportunity offers a competitive compensation package which includes comprehensive medical, dental, and visual benefits, weekly pay periods, casual work environment, PTO plans, 401k, continued education reimbursement, and much more!

Responsibles for the role:

• Configure, maintain, and troubleshoot Windows and Mac OS desktops, laptops, and iPads for faculty, staff, and students.
• Install and customize software to meet user needs, ensuring seamless functionality.
• Set up and integrate printers, scanners, and peripherals for optimal performance.
• Support and maintain classroom audio-visual equipment to guarantee smooth operations.
• Log and resolve technical issues using the help desk system (WebHelpDesk), ensuring efficient follow-up.
• Manage and track hardware and software inventory with precision.
• Foster clear and effective communication with end users and tech team members.
• Collaborate with external vendors to resolve technical challenges.
• Assist with additional tasks as directed by the Director of Technology.

Requirements to apply for the role:

• Solid Desktop Support Background: Basic understanding required; extensive experience not necessary.
• Proficiency in Computer Refresh Processes: Ability to manage and execute system upgrades with a polished, professional demeanor, especially when interacting with clinical staff.
• Independent and Self-Motivated
• Approximately 1 year of experience in PC application troubleshooting and installation.
• Reliable form of transportation for short-distance travel between multiple locations to support customers
• Vaccination Requirement: Must be fully vaccinated against COVID-19 and the flu.

Nice to Have Skills

• Knowledge on Microsoft stack infrastructure.

Certifications That Will Help:

• A+
• Network+

Technologies Used:

• Operating Systems: Microsoft Windows, Apple macOS
• Desktop Programs: Microsoft Office Suite (Word, Excel, Access)
• Ticketing Systems: Remedy, SharePoint, Bugzilla, Cerebro, Plain Ticket, Planbox, etc.

Compensation is based off years of experience and in relation to the job responsibilities listed, our range is between $27-30 hour.