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ESSENTIAL FUNCTIONS
* Helps patients feel comfortable before, during and after dental treatment
* Schedules and registers patients throughout each day either: 1. Utilizing the phone system, or, 2 In person at the Dental Department Patient Access Area
* Greets patients in a prompt, courteous and professional manner
* Attains and appropriately handles all messages from the voicemail each day
* Answers incoming calls promptly and professionally, efficiently screening calls and relaying messages
* Checks in patients via computer (and possible paperwork) capturing all required information in order to establish the individual as a patient of record
* Demonstrates commitment to the mission of the organization in promoting dental health
* Interacts positively with a diverse, sometimes difficult, and demanding patient population
* Provides service in a manner that is appropriate for the patient's age; demonstrates knowledge and skills necessary to meet the patient's physical, psychosocial, educational, and safety needs
* Completes and maintains patient records and related administrative documentation
* Verifies and/or confirms all data/insurance information for patients each day, including walk ins and add-ons
* Checks to make sure all patient paperwork is completed/signed prior to patient being sent to the Clinical Area in the Dental Department
* Utilizes systems, technology, and equipment in the collection of patient data, records management and collections
* Provides laboratory delivery and pick up coordination * Responsible for strategically placing emergency patients into the schedule with guidance from the Dentist and/or Dental Staff
* In collaboration with the Dental Assistants, responsible for scheduling:
1. Prostho patients once their cases are in, and,
2. Patients that have had Pre-authorizations approved and are ready for treatment * Responsible for the orderly appearance of the Dental Front Desk Area & Dental Waiting Room.
* Ensures that adequate quantities of supplies are always on hand * Responsible for making sure appropriate amounts of petty cash is on hand each day
* In cooperation with the Clinical Dental Staff, responsible for filling and maintaining an efficient and effective Dental Schedule
REQUIREMENTS
Skills/Abilities
* Basic understanding of clerical and administrative procedures
* Excellent written and verbal communication skills
* Excellent organizational and time management skills
* Ability to solve problems as they arise
* Excellent research and customer service skills
* Proficient in Microsoft Office Suite or similar software
* Must be detail oriented Education/Experience
* High school diploma or equivalent
* Strong organization and interpersonal skills
* Computer experience
* Knowledge of dental terminology and procedure codes
* Current Radiation Safety Certification and/or successful completion of a radiation safety course
* Current CPR Certification
* Certification in Office Practice or enrollment in such a program is desired
8am-4:30pm Mon - Fri
***All candidates applying will need to be vaccinated for COVID and show proof of receiving the COVID vaccine before being interview and hired. **