Customer Service Specialist

Customer Service Representatives - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need! Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. We currently have excellent assignments for experienced Customer Service Representatives with healthcare industry experience.

Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

"Medix cares about its employees to the point where they're treated like family. They provide the necessary tools to help with your job search and provide continuous contact to ensure your placement is going well. You're more than just an employee - you're also a team member, and I couldn't be happier!"
~ Jasmine, Medix Talent

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Customer Service Representative / Call Center Agent

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JOB RESPONSIBILITIES:

• Must Speak atleast one of the following: Mandarin, Russian, Korean, Bengali or Spanish
• Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received. Capture and modify any data missing by the PACE staff who submitted the original request, and communicate to all parties key updates to ensure that deliverables are achieved for the participant
• Completion of assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary.
• Assist the Pace Services Coordinator Supervisors with a variety of tasks, including but not limited to, providing training to staff, managing, and handling escalated calls as needed.
• Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information (ie. Staff documentation errors, missing information in Care Compass, validation calls, grievances, etc.).
• Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met.
• Coordinate and execute, with staff managers, training, and continuous workflow improvements with Pace Service Coordination staff. At times, will be responsible to coach / mentoring staff who demonstrate a significant number of documentation or assessment management errors.
• Inspects participant's requests submitted by PACE Service Coordinators and site-associated Care Delivery department to ensure deliverables are received, customer satisfaction, and data information is entered correctly and timely.
• Post-inspection: conduct an evaluation and assessment of patterns, frequency, and summary of errors and/or gaps in goods, services, equipment, etc. Determine if errors are outliers or systemic issues and conduct root cause analysis.
• Completes assigned monthly welcome calls for all new enrollments of the month, and validates that the participant received the correct information from the PACE staff.
• Responsible for data entry and updating daily service-related information required for the service coordination team care planning for consistent and reliable delivery of all goods and services to participants.
• Responsible for updating all Care Compass demographic updates including phone number, address, and interdisciplinary staff assignments.
• Manages escalated issues, disputes, and replacement requests as assigned on the worklist.
• Provides general administrative oversight support as needed.
• Maintains departmental quality and productivity goals.
• Adheres to all applicable compliance requirements and the Code of Conduct.

QUALIFICATIONS:

EDUCATION: Associates Degree preferred or equivalent relevant customer service, quality, and auditing experience preferred.

Additional Requirements:

• Able to pass a typing test with at least 45 WPM.
• 2 - 3 years' experience of in customer service, quality, and/or auditing experience.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment and meet assigned deadlines.
• Excellent organizational skills, accuracy, and attention to detail.
• Ability to operate both independently and collaboratively as required.
• Proficiency in Microsoft Office Suite, including Word, Excel and Outlook.

Medix - Anticipating Needs. Exceeding Expectations.

Apply now!

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Customer Service Representative / Healthcare Call Center Agent

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Benefits

As a job seeker, you face the daunting challenge of finding and landing a position that truly suits your talents and your career ambitions. At Medix, we are passionate about partnering with you to match you with the jobs and companies that are right for you. Our personalized placement services provide flexibility to accommodate your schedule and needs, as we offer contract, contract-to-hire and direct hire opportunities. We will also provide guidance and support during the interview process-if you need anything, from resume tips to information on the company you're interviewing with, your recruiter is only a phone call away. Best of all, our placement services are 100% free to you.

As a Medix contractor, you can choose to enroll in our benefits program and enjoy:

• Supplemental medical coverage
• Prescription program
• Dental coverage
• Vision coverage
• Term life Insurance plan

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Customer Service Representative / Healthcare Call Center Agent

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