Customer Service Reps

Hiring Medical Billing Customer Service Reps!

IN-OFFICE in Harrisburg, Pennsylvania 17110

What You'll Do:

• Conduct reminder call campaigns to medical and utility clients, utilizing predictive dialing equipment, phone queues, and cell phone loops.
• Handle pre-collect programs, ensuring debtor balances or pending service disconnections are addressed before being transferred to collections.
• Perform self-pay monitoring, reaching out to patients with overdue payment plans to help them stay on track.
• Learn about various clients, their operations, and their payment resolution options, providing support and guidance to patients and consumers.
• Set up payment plans, review eligibility for charity programs, and offer payment options, all while offering compassionate customer service.
• Take inbound and outbound calls from multiple clients, guiding patients through insurance coverage details and payment inquiries.
• Process payments over the phone via credit card or checks and enter them into our systems to resolve accounts.
• Assist with the distribution of statements, itemized statements, and receipts as requested by patients.
• Collaborate with Client Coordinators, ensuring smooth reporting and accurate information entry.
• Support new employees with training and client-specific instructions to ensure their success.
• Follow all guidelines set forth by both the client and Penn Billing, including State and Federal regulations.
• Achieve key performance metrics based on the number of calls, call length, and quality.

Skills & Qualifications:

• Customer Service Experience: A strong background in customer service is key to helping patients and clients resolve their issues.
• Attention to Detail: Ability to follow client-specific guidelines and ensure all tasks are completed accurately.
• Excellent Communication: You'll need to effectively convey payment options, instructions, and insurance information to patients and clients.
• Pass a Background Check & Drug Screening: Must meet all necessary clearance requirements.

Nice to Have:

• Healthcare Background: Prior experience in healthcare or billing would be beneficial but is not required.

Schedule/Shift:

• Monday to Friday: 8:00 AM to 5:00 PM
• Full-time position with mandatory attendance during your first week for onboarding.
• If you fall short on hours, you can make up for it the following week.

Why You Should Apply:

• Opportunity to work with a supportive, collaborative team.
• Career growth opportunities for individuals who demonstrate strong performance.

If you're looking for a role that combines customer service, healthcare, and administrative skills, apply today to be part of a high-energy, results-driven team!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.