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Customer Service Representative

Posted: September 21, 2023
Salary:US$18 - US$23 per hour
Job type: Permanent
Work Location:On-site

Job description

Tile: Member Services Representative
Hours: Monday - Friday 7a-7p availability
Location: On Site, Minneapolis
Pay: $18-$23+ DOE
Requirement: Experience in the customer service/ call center / insurance space
Type: Contract to Hire, benefited role


  • Provide guidance to members and providers via telephone, email, and online messaging systems.
  • Document the nature of the correspondence and resolution in call logs with detailed information.
  • Research member and provider inquiries that were unable to be immediately resolved and provide timely follow-up communication.
  • Escalate and transfer inquiries, as needed.
  • Work with Client Experience team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by members and providers.
  • Collaborate with the Client Experience Manager to develop personal goals and track progress to completion.
  • Comply with all regulations as required by law, including but not limited to HIPPA.
  • Perform other duties as assigned.