Customer Service Representative

Location: Fully Onsite
Schedule: Monday-Friday, 6:30 AM-3:30 PM (No remote option)
One mandatory OT week per month (typically the second week)

Position Overview
This is an inbound call center role providing support to both pharmacies and consumers. We are seeking candidates with call center experience, preferably with knowledge of Microsoft tools such as Outlook, Excel, and Teams. Strong attendance, attention to detail, and a customer service mindset are essential for success in this role.

Key Responsibilities

• Assist consumers with setting up payment plans and assessing accounts for hardship assistance.
• Troubleshoot the online eBill platform and enroll consumers in autopay.
• Handle general billing inquiries, copay costs, and payment processing.
• Manage the team inbox, process credit card authorization forms, and draft consumer letters for declined payments.
• Provide phone support; being on queue is a significant part of the role.

Qualifications & Skills

• Strong attention to detail
• Customer service experience
• Ability to navigate computer systems and learn workflows quickly
• Proficiency in Microsoft Office (Outlook, Excel, Teams)

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.