Customer Service Representative

Join Our Team!

We're seeking a motivated Customer Service Representative to connect with our medical community customers and facilitate product orders. If you thrive in a fast-paced environment and enjoy building strong relationships, we want to hear from you!

Key Responsibilities:

• Handle high volumes of incoming calls for orders, inquiries, and payments.
• Communicate confidently and clearly while coordinating with various departments.
• Maintain our CRM and ERP systems with up-to-date information.
• Support international order processing and company projects.

Qualifications:

• Excellent listening and communication skills, both verbal and written.
• Organized, with the ability to prioritize tasks effectively.
• Experience interacting with customers and sales reps professionally.
• Adaptable to diverse personalities and situations.

Why Join Us? Become part of a talented team committed to growth and continuous improvement, all while delivering exceptional service to our customers!

Benefits with Medix:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.