Healthcare

Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article

Technology

Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Customer Service Representative

Posted: September 27, 2024
Salary:US$20 - US$22 per hour
Location:Camden
Job type: Contract
Discipline:Allied
Reference:226555_1727480377
Work Location:On-site

Job description

Job Title: Call Center Representative (Medical Office)

Job Details

  • Posting Date: 9/27/2024
  • Reference ID: 232051
  • Location: Camden, NJ
  • Work Location: Onsite
  • Discipline: Customer Service / Administrative
  • Setting: Medical Call Center / Hospital System
  • Job Type: Long-Term Temporary (Indefinite duration)
  • Salary Expectations/Pay Rate or Range: $20.00 - $22.00 per hour
  • Schedule/Shift: Monday-Friday, no weekends
    Candidates can choose one of the following shifts:
    7:30 AM - 4:00 PM
    8:00 AM - 4:30 PM
    8:30 AM - 5:00 PM
    9:00 AM - 5:30 PM

Job Description

Responsibilities/Job Duties:

  • Answer and process incoming/outgoing calls for all hospitals at Cooper
  • Manage phone queues by promptly answering calls
  • Provide professional and timely responses to call inquiries using communication technology and online reference materials
  • Perform daily call handling and documentation functions
  • Research and provide accurate patient and hospital information based on each situation
  • Transfer callers to the appropriate departments or lines
  • Document all calls and follow up with patients and insurance companies as needed

Minimum Education and Experience Qualification Requirements:

  • Customer service experience is required
  • High Call Volume experience required
  • Experience in medical billing (even minimal experience is acceptable)
  • Strong computer skills and ability to document calls efficiently
  • Willingness to take ownership of tasks, learn from mistakes, and adapt quickly

Benefits:

  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
  • Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
  • 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
  • Short Term Disability Insurance
  • Term Life Insurance Plan