Customer Service Representative

Job Title: Call Center Representative (Medical Office)

Job Details

• Posting Date: 9/27/2024
• Reference ID: 232051
• Location: Camden, NJ
• Work Location: Onsite
• Discipline: Customer Service / Administrative
• Setting: Medical Call Center / Hospital System
• Job Type: Long-Term Temporary (Indefinite duration)
• Salary Expectations/Pay Rate or Range: $20.00 - $22.00 per hour
• Schedule/Shift: Monday-Friday, no weekends
  Candidates can choose one of the following shifts:
  7:30 AM - 4:00 PM
  8:00 AM - 4:30 PM
  8:30 AM - 5:00 PM
  9:00 AM - 5:30 PM

Job Description

Responsibilities/Job Duties:

• Answer and process incoming/outgoing calls for all hospitals at Cooper
• Manage phone queues by promptly answering calls
• Provide professional and timely responses to call inquiries using communication technology and online reference materials
• Perform daily call handling and documentation functions
• Research and provide accurate patient and hospital information based on each situation
• Transfer callers to the appropriate departments or lines
• Document all calls and follow up with patients and insurance companies as needed

Minimum Education and Experience Qualification Requirements:

• Customer service experience is required
• High Call Volume experience required
• Experience in medical billing (even minimal experience is acceptable)
• Strong computer skills and ability to document calls efficiently
• Willingness to take ownership of tasks, learn from mistakes, and adapt quickly

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
• Short Term Disability Insurance
• Term Life Insurance Plan