Healthcare

Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article

Technology

Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Customer Service Representative

Posted: September 06, 2024
Salary:Up to US$17 per hour
Location:Harrisburg
Job type: Contract
Discipline:Revenue Cycle
Reference:233307_1725645066
Work Location:On-site

Job description

Title: Customer Service Representative
Schedule: M-F 8am-5pm
Pay: $17/hr
Address: Harrisburg, Pennsylvania 17110
*Can switch to remote after 45 days*
We are seeking dedicated and motivated individuals to conduct reminder call campaigns primarily for medical clients, with the possibility of utility and other sectors. In this role, you will use predictive dialing equipment, manage phone queues, and handle calls to patients regarding their payment plans and account balances. Your work will help ensure timely resolutions before accounts are transferred to collection agencies.
Responsibilities:

- Conduct reminder calls for patients with outstanding balances or those nearing service disconnection.
- Monitor self-pay accounts and follow up with patients on payment plan status.
- Learn about client operations to provide accurate information and options for account resolution.
- Handle incoming and outgoing calls for a variety of clients.
- Process credit card and check payments over the phone.
- Send statements, itemized statements, and receipts as requested.
- Explain insurance coverage and answer billing-related questions.
- Support training and guidance for new employees and assist with administrative tasks.
- Maintain compliance with state and federal guidelines while managing accounts.
- Achieve metrics based on call volume, duration, and quality.

Must-Have Skills/Qualifications:
- Knowledge of health insurance with the ability to answer questions about claims.
- Excellent customer service skills.
- Previous call center experience, preferably in both inbound and outbound roles.
- Proficient computer skills with the ability to learn various systems.
- Strong administrative skills, including completing forms and managing spreadsheets.