Healthcare

Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article

Technology

Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Customer Service Representative

Posted: August 12, 2024
Salary:Up to US$17 per hour
Location:Harrisburg
Job type: Contract
Discipline:Revenue Cycle
Reference:232470_1723471884
Work Location:On-site

Job description

Job Title: Customer Service Representative

Location: Harrisburg, Pennsylvania (100% Onsite)

Pay: $17/hour

Department: Call Center Operations

Reports To: Client Coordinator/Supervisor

Job Summary:

The Customer Service Representative in our Harrisburg, Pennsylvania office will conduct reminder call campaigns primarily for medical and utility clients. The role involves managing self-pay accounts, processing payments, and ensuring timely resolution of balances to prevent service disconnection or account escalation to collection agencies.

Key responsibilities include handling both inbound and outbound calls, processing credit card or check payments, and explaining insurance coverage as needed. The representative will also assist in setting up payment plans, determining eligibility for charity programs, and providing instructions for various payment methods. Additionally, the role involves sending out statements and supporting clients with account management.

Candidates must be capable of quickly learning and accessing various remote client systems and ensuring compliance with state and federal guidelines. The role also includes limited training and support for colleagues working with the same clients.

This is a contract to hire position and hours are 8am - 5pm, Monday - Friday.