Customer Service Representative

We are currently offering an opportunity for a Customer Service Representative to join our fast paced, customer-oriented team. As a Customer Service Representative, one is responsible for facilitating inbound and outbound calls from and to doctors and medical offices as well as patients inquiring about their medical coverage and benefits; and accurately complete and document patient interactions and transactions in company databases. Overall, interacting with internal and external customers to answer inquiries, resolve issues, and handle customer concerns while maintaining a professional image through proper telephone etiquette and excellent customer service.

Location - Schaumburg 60173

Pay - 17 to 20 an hour

In office position

Job Type: Full-time In Office; M-F 8am-4:30am

QUALIFICATIONS

Education: High school graduate.

Experience:

Medical, Dental and/or insurance background desirable.

Skills and Abilities:

Excellent verbal and written interpersonal and communication skills including a high level of listening skills.

General or advanced knowledge of Health Insurance and Third Party Administrators.

Customer oriented with the ability to adapt and respond to different types of customers with sensitivity.

Ability to make quick and appropriate decisions despite interruptions.

Flexibility with changing work patterns and/or varying workloads.

Excel at problem-solving.

Attention to detail with the ability to multi-task and prioritize while managing time effectively.

Proficient in the use of Microsoft Office software.

Ability to develop and maintain a strong sense of teamwork.

Must be able to maintain call center hours.

Job Type: Full-time In Office; M-F 8am-4:30am

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