Customer Service Representative

Fully remote, Equipment provided
Must have reliable high speed internet and a quiet space to work
Pay - 19 to 21 an hour based on previous experience
Shift is based on MST - Must be available between the hours of 7am to 5pm MST but will only have to work 8 hour shifts
Must have 3 + years of member services experience with a health plan (such as Blue Cross Blue Sheild, Aetna, United, or Cigna)

Provide high-quality secure chat, email, and phone support
Triage and respond to support requests from providers, members, and others across chat, telephone, and other communication methods
Coordinate with the Care Team, Clinical Operations, and other teams to ensure seamless handoffs and timely resolutions to issues while maintaining strict confidentiality and professionalism
Become a trusted subject matter expert on products, including our health plans and our technology platform, and find creative solutions for our members
Understand and identify member pain points and help drive the escalations process by coordinating between the product and support team
Utilize our internal knowledge base for member interactions to help provide support and ensure accurate resolutions and information
Meet and strive to exceed departmental performance goals in relation to quality, production, and schedule adherence
Maintain the highest levels of quality and compliance in the execution of your duties, while also exceeding goals for the Key Performance Indicators (KPIs) of your team
Contribute to our internal training documentation
Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each member

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