Customer Service Representative

Primary responsibilities include:

• Responsible for handling incoming calls to effectively address eligibility, claim, and payment issues
• May be required to provide off-phone assistance to customers and department leadership
• Ability to work in a fast-paced environment to assist carriers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquires
• Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner
• Provide quality service and customer satisfaction through effective communication
• Responsible for all areas of customer service as it pertains to research and resolution
• Handle (average) 50-70 inbound calls daily Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.

Training: M-F, 8-5 in person can last 3-6 months. After Training: M-F, 8-8, (8 hour shift within that time frame) Hybrid