Customer Service Rep

Tile: Member Services Representative
Hours: Monday - Friday 8a-5p
Location: On Site, Plymouth
Pay: $18-$23+ DOE
Requirement: Experience in the customer service/ call center / insurance space
Type: Contract to Hire, benefited role

Role:

Provide guidance to members and providers via telephone, email, and online messaging systems.
Document the nature of the correspondence and resolution in call logs with detailed information.
Research member and provider inquiries that were unable to be immediately resolved and provide timely follow-up communication.
Escalate and transfer inquiries, as needed.
Work with Client Experience team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by members and providers.
Collaborate with the Client Experience Manager to develop personal goals and track progress to completion.
Comply with all regulations as required by law, including but not limited to HIPPA.
Perform other duties as assigned.

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