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Customer Service - Patient Collections

Posted: November 14, 2023
Salary:US$20 - US$21 per hour
Location:Fort Worth
Job type: Contract
Discipline:Revenue Cycle
Work Location:On-site

Job description

One of the largest healthcare providers in Fort Worth is looking for an Patient Collections Representative. Apply if qualified and interested!

  • Contract to hire opportunity (5 months)
  • Onsite role

Working under the supervision of the Director of RCM, this position is responsible for answering incoming calls, collecting on past due balances from patients and assisting with credentialing follow up calls. Ability to deal with difficult issues in a calm, professional and results oriented manner is critical to success in this role. The Customer Service - Patient Collections role requires extensive interaction with patients and colleagues. Exceptional customer service as well as a systematic approach to resolve issues is a key skill in this role.


  • Incoming and outgoing calls with patients to collect balances

  • Create and send patient statements weekly
  • Manage outside collections company reports and collections
  • Set up and manage monthly payment plans
  • Various job duties as assigned by the Billing Manager
3-5 Must Have Skills/Qualifications
  • Education: High school or GED

  • 1 year experience in insurance or medical office with extensive customer interaction
  • Ability to define challenges, analyze problems and suggest solutions in a proactive and positive manner
  • Ability to manage multiple tasks
  • Ability to work accurately under pressure to meet deadlines
  • Ability to communicate effectively with customer and employees of organization
  • Ability to effectively collect on past due balances
  • Experience with Microsoft office

Keys to success

  • Timely management patient balances
  • Effective collection efforts
  • Effective communication with customers and Insurance Companies
  • Ability to problem solve with available data
  • Ability to calm angry/upset patients
  • Ability to Follow up on Credentialing items


  • Mon-Fri 8AM - 5PM
Selling Points
  • Team Culture: peaceful, non chaotic, not micromanaging, work life balance is respected
  • Growth Opportunity: team lead opportunity in the future and upward mobility, room for growth
  • Great tenure on teams
  • Benefits for Contractor and Full time employees