Customer Service Coordinator

A world-class health system is seeking an experienced Customer Service Coordinator to join their team in Anaheim, CA.

The Customer Service Coordinator is responsible for coordination of incoming faxes, answering calls and returning voicemails, referrals and data entry for the intake department on the Home Health Team.

Overview of Responsibilities:

• Enters referrals from liaisons and intake into the electronic medical record timely and accurately.
• Making outbound calls to follow up on discharge status or referrals
• Answering inbound calls
• Acts as liaison to Admission Coordinators and to hospital liaisons.
• Scans all clinical and referral documentation accurately into electronic patient record.
• Enters non-admits into electronic medical record. (EPIC)
• Working in referral portals
• Receiving incoming referrals via fax

Minimum Qualifications:

• Health Care Experience
• EPIC experience
• Ability to multitask

Additional Skills:

• Bilingual (Spanish) preferred

Schedule: Monday-Friday 8am-5:30pm, 1 weekend per month required (schedule is released 1 month in advance)

Pay: $23-24 per hour depending on experience

Dress Code: Business Casual

Benefits Provided by Medix:

In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

As an employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

• 401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period on 1/1 or 7/1)
• Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!
• Prescription Programs
• Short Term Disability Insurance
• Term Life Insurance Plan