Customer Service Associate

Customer Service Associate - Medical Industry | $24-$27/hr | Glendora, CA

Contract-to-Hire | Monday-Friday, 7:00 AM - 4:30 PM | Full-Time

Are you a detail-oriented, strategic problem solver who thrives in a fast-paced customer service environment? Join a leading medical industry company where you'll play a critical role in providing exceptional service, managing orders, and collaborating with multiple departments.

Why You'll Love This Role:

• Competitive pay: $24-$27/hr
• Stable full-time schedule: Monday-Friday, 7:00 AM - 4:30 PM
• Opportunity for career growth in the medical device/life sciences industry
• Work in a collaborative, team-oriented environment

What You'll Be Doing:

• Handling high volumes of inbound calls for orders, inquiries, and payments
• Acting as the corporate voice to build strong relationships with the medical community
• Managing customer accounts, tracking orders, and maintaining inventory awareness
• Collaborating with internal teams (Sales, Accounting, Marketing, Shipping, etc.)
• Assisting with international order processing and company projects as needed

What We're Looking For:

• 2-3 years of in-office customer service experience
• Strong organizational skills with the ability to prioritize multiple tasks
• Excellent phone & email communication skills with professionalism & poise
• Ability to problem-solve and manage delicate customer situations
• Comfortable learning and discussing medical product lines

Bonus Skills (Nice to Have):

• Previous experience in medical device or life sciences industries
• Exposure to Customer Relationship Management (CRM) or ERP systems

Ready to take the next step in your career? Apply today and join a team that values excellence in customer service!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.