Healthcare

Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article

Technology

Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Customer Service

Posted: September 25, 2024
Salary:US$20 - US$22 per hour + Weekly pay, medical benefits
Location:Camden
Job type: Contract
Discipline:Revenue Cycle
Reference:232051_1727276429
Work Location:On-site

Job description

We are seeking a motivated Call Center Representative to join our team. In this role, you will handle incoming and outgoing calls, providing excellent customer service and accurate information to patients and healthcare professionals.

Key Responsibilities:

  • Answer and process calls for all hospitals efficiently.
  • Maintain and manage phone queues, ensuring timely responses.
  • Use online reference materials to provide accurate information and resolve inquiries.
  • Document all calls and follow up with patients and insurance companies as needed.
  • Transfer callers to appropriate departments when necessary.

Must-Have Skills/Qualifications:

  • Customer Service Experience: Proven track record in a customer-facing role.
  • Medical Billing Knowledge: Basic experience in medical billing
  • Ownership and Initiative: Willingness to learn from mistakes and take responsibility for your work.
  • Strong Computer Skills: Ability to document calls accurately and efficiently.

Soft Skills/Attributes:

  • Outgoing personality, capable of engaging effectively with callers.
  • Strong conflict resolution skills for handling difficult situations, including angry patients.

Schedule/Shift:

  • Monday to Friday, no weekends.
  • Flexible hours: choose from 7:30 am - 4:00 pm, 8:00 am - 4:30 pm, 8:30 am - 5:00 pm, or 9:00 am - 5:30 pm.

If you're passionate about helping others and are ready to join a dedicated team, we'd love to hear from you!