Customer Service

We are seeking a motivated Call Center Representative to join our team. In this role, you will handle incoming and outgoing calls, providing excellent customer service and accurate information to patients and healthcare professionals.

Key Responsibilities:

• Answer and process calls for all hospitals efficiently.
• Maintain and manage phone queues, ensuring timely responses.
• Use online reference materials to provide accurate information and resolve inquiries.
• Document all calls and follow up with patients and insurance companies as needed.
• Transfer callers to appropriate departments when necessary.

Must-Have Skills/Qualifications:

• Customer Service Experience: Proven track record in a customer-facing role.
• Medical Billing Knowledge: Basic experience in medical billing
• Ownership and Initiative: Willingness to learn from mistakes and take responsibility for your work.
• Strong Computer Skills: Ability to document calls accurately and efficiently.

Soft Skills/Attributes:

• Outgoing personality, capable of engaging effectively with callers.
• Strong conflict resolution skills for handling difficult situations, including angry patients.

Schedule/Shift:

• Monday to Friday, no weekends.
• Flexible hours: choose from 7:30 am - 4:00 pm, 8:00 am - 4:30 pm, 8:30 am - 5:00 pm, or 9:00 am - 5:30 pm.

If you're passionate about helping others and are ready to join a dedicated team, we'd love to hear from you!