The Refund Coordinator will issue reimbursements to guarantors and insurance carriers while verifying credit balance or overpayment validity. This position is responsible for processing credit balances and insurance overpayments while maintaining account integrity. Additional strategic objectives include:

• Evaluating the account ledger and determining validity of credit balances or insurance overpayments.
• Maintaining the credit balance report.
• Identifying and correcting ledger errors creating inaccuracies.

Responsibilities:

• Research inquiries regarding overpayments made by insurance companies.
• Run and work credit balance refund report.
• Follow appropriate refund policy for specific dollar amounts.
• Resolve line by line posting for insurance overpayments.
• Post patient and insurance refunds to patient accounts.
• Report and track data; verify and perform mathematical computations; maintain files.
• Compose and type routine correspondence, memos, letters, appeals, etc.
• Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
• Handle correspondence regarding overpayment through banking system.
• Initiate contact with guarantor if there is future or upcoming planned treatment to determine if credit to remain on account for treatment or if guarantor would like immediate refund.
• May process incoming and outgoing mail related to refunds to both patient and insurance.
• Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.
• Provide the utmost level of customer service to the practice.
• Provide support for other team personnel during periods of high activity.
• All other duties assigned.

Required Qualifications:

• High school diploma or equivalent is required.
• 2 or more years of experience as a Refund Coordinator in a healthcare or dental setting is required.
• 2 plus years of experience with MS Office (Outlook email, calendars, Excel, SharePoint, MS Teams) and with billing software. Must be computer literate.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.
• Passionate about healthcare excellence.

• Team Culture: growing, restructuring and will be some flux, will be growth opportunity down the line. 100% in office. This is strong for culture.
• Team Size: if you can't contribute to positive work environment. Matters mostly. Coachable. All about diversity.
• Offer benefits to FTEs.

Dental claims, carestream/winoms experience

team player, flexible within their own role to help out and learn other tasks, coachable, detail oriented, Must have positive attitude

M-F 8-5pm