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Coordinator Patient Access
- Posted: February 25, 2025
- Salary:US$20 - US$25 per hour
- Location:Boston
- Job type: Contract
- Discipline:Revenue Cycle
- Reference:238947_1740495036
- Work Location:On-site
Job description
The Patient Access Coordinator will be checking in patients, verifying insurance, collecting demographic information, patient reach outs, collecting co-pays (cash and cards). In some departments they will be scheduling patient appointments.
Duties and Responsibilities:
- Acts as a mentor to new and existing registration staff.
- Works with supervisor to orient and train new staff to department policies, procedures and workflow.
- Schedules appointments for all patients as requested by the patient or provider.
- Sets up the recalls for returning patients as instructed by the provider
- Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.
- Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team
- Manages all incoming and outgoing in basket messages
- Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
- Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
- Utilizes Dental/Optical software according to the department
- Verify insurance in advance and same day.
Skills/Abilities
- Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
- Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal.
- Demonstrate flexibility while being able to multi task and in a fast-paced environment.
Must Have Skills/Qualifications
- Bilingual in Spanish
- 1 year of healthcare experience (any role/dept.)
- Customer service skills
- Must be on public transportation
Nice to Have Skills
- Healthcare registration experience
- EPIC experience
Schedule/Shift
- Monday-Friday 7:30am-4:30pm or 8:00am-5:00pm
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.