Contact Center Representative (REMOTE)

Medix Healthcare

Remote - All States (USA)

$15.00-$17.00 an hour - Full-time

Job Details

Salary

$15.00-$17.00 an hour

Job Type

Full-time

Qualifications

• 6+ Months of Customer/Call Center Experience
• High School Diploma or GED
• Ability to Work Remotely (Professional Environment)

Full Job Description

Are you looking to get your foot in the door with one of the most reputable and well-known healthcare organizations nationwide? We are looking to hire a Contact Center Representative - Call Center individuals to directly support our patients! The best part is that no prior healthcare experience is required, and we are truly looking for someone who has a passion to help others every single day. You will get the chance to be part of an ever-growing company that is a continuous leader in the medical field across all states and specialties. Apply to get your name in the mix!

What we provide to you as a full-time teammate:

We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix!

Requirements

Summary: The Contact Center Representative is responsible for responding to inbound patient calls in a timely and positive manner. They will be the "face" of the company as one of the first individuals a new or existing patient will interact with.

Essential Duties and Responsibilities: Include the following, other duties may be assigned.

As a Contact Center Representative, you will...

• Call Center Environment (inbound)
• Fast paced (back to back all day, 50-70 calls daily)
• Patients asking to set up an appointment (primary care and sub specialty)
• Verify insurance coverage
• Verify demographic information
• Enter data electronically

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:

• Customer Service
• Positive Attitude
• Reliable
• Tech Savvy

Training:

• 3-4 week period, virtually

• Initially trained on Primary Care then will learn other specialties

Education and/or Experience:

• 6+ Months of Customer/Call Center Experience
• High School Diploma or GED
• Ability to Work Remotely (Professional Environment)

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: "EMR" System, EPIC (electronic medical record system), computer, internet, email, copy and fax machines, and telephone.

Job Type: Full-time

Pay: $15.00-$17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• M-F, 8 Consecutive Hours Between 9am-7pm EST

Experience:

• 6+ Months of Customer/Call Center Experience
• High School Diploma or GED
• Ability to Work Remotely (Professional Environment)

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