Contact Center Representative (CSR)

Medix Healthcare:

Overview:

Contact Center Representative (CSR)

Schedule: M-F 8AM-5PM (Looking For Weekend Flexibility As Well)

HIRING ASAP

Pay: $20/HR

Location: Phoenix, AZ (Potential For Hybrid After Training)

MUST HAVE QUALIFICATIONS:

• High School Diploma Or GED Required

• 1 Year Of Call Center Typer Experience

• 6 Months In A Healthcare Background

• Detail Oriented & Empathetic

• Professional

Duties:

• Develop and maintain a working knowledge of current products and services offered by the company
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Answers busy phone lines and identifies calls to be transferred.
• Forwarding voicemails left on the company line to the appropriate department.
• Assisting the administrative team with processing faxes or emails data entry into our in-house software.
• Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
• Ensuring an even distribution of work to the Intake department.
• Complying with company, state, and federal healthcare guidelines.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health.

MUST HAVE QUALIFICATIONS:

• High School Diploma Or GED Required

• 1 Year Of Call Center Typer Experience

• 6 Months In A Healthcare Background

• Detail Oriented & Empathetic

• Professional

Nice to Have Skills

• Bilingual In Spanish & English

• Multiple EMR System experience

Schedule:

M-F 8AM-5PM (Looking For Weekend Flexibility As Well)

Training Schedule: 8AM-5PM PST

Pay:

$20/HR

#MedixWest