Community Health Worker (Patient Concierge)

Community Health Worker (Patient Concierge)

Medix Healthcare

Tucson, AZ 85713 / 85745 - This position is fully onsite.

$24.00-$33.00 an hour - Full-time

Job Details

$24.00-$33.00 an hour

Job Type

Full-time

Qualifications

• 4-5+ Years of Experience - connecting patients (or the general population) with community resources and governmental agencies that address social needs
• Experience completing benefit applications such as SNAP, LIS, PAP, and prescription assistance
• Bilingual, English and Spanish (non-negotiable)
• High School Diploma/GED

Full Job Description

Are you passionate about improving the overall quality of healthcare to those considered to be part of the undeserving populations? We are currently hiring for "Community Health Workers" (Patient Concierge) to join our team as a vital part of our organization. We differentiate ourselves by specializing in addressing the unique necessities of Hispanic seniors, the majority being first generation, in addition to their families. We take ownership of their entire primary care, speciality and behavioral health requirements. Get your career started with us today by applying!

We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix!

Requirements

Essential Duties and Responsibilities: Include the following, other duties may be assigned.

As a Community Health Worker, you will...

• Provides comprehensive care coordination to an assigned patient caseload.
• Works collaboratively with patients, family, caregivers, healthcare providers, and external partners, to meet complex social needs.
• Promotes a collaborative process and communication between all health care team members.
• Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability.
• Conducts in-person visits to the patient's homes, as needed, per the Home Safety Measures Policy.
• Accesses and mobilizes family/community resources to meet social care needs.
• Documents all interventions in the patient medical record both timely and accurately including all elements of clinic visits.
• Onboards patients to the Suvida model and their medical/social care visits.
• Provides patient education on acute and chronic disease management.
• Provides guidance to patients and families.
• Establishes healing relationships with patients and families.
• Employs confidence-promoting techniques in patient communication and develops patient self-efficacy to better manage health.
• Communicates with patients in-person and by phone, video conference, and text messaging.
• Collaborates with other members of the multidisciplinary care team including but not limited to the Guia manager, Transitions of Care managers, and Medicaid case managers.
• Maintains knowledge of Medicare, Medicaid, and other program benefits to assist patients with resource allocation and choices.
• Provides consultation and collaborates with other Guias and team members on patients with significant or intensive community resources needs.
• Assists with the coordination of care across the continuum, such as: scheduling appointments with providers, coordinating referrals, and sharing or transferring information with the patient's internal and external care team.
• Participates broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls and messages and ensuring general upkeep of the clinical space.
• Tracks patient enrollment and progression through care programs.

Schedule:

• M-F, 8:00am-5pm

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:

• Creating Joy
• Building Relationships
• Compassionate
• Self Motivated

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: Government Programs, Microsoft Office Applications (Excel), computer, internet, email, copy and fax machines, and telephone.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance