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Community Health Worker
- Posted: February 03, 2025
- Salary:US$20 - US$22 per hour
- Location:Loma Linda
- Job type: Permanent
- Discipline:Care Management
- Reference:238899_1738606977
- Work Location:Remote
Job description
ECM Lead Care Manager (LCM) specific duties:
- Connects CHTC patients to other social services and supports
- Advocates on behalf of members with health care professionals
- Uses motivational interviewing and trauma‐informed care practices
- Works with hospital staff on discharge plan
- Engages eligible patients in clinic services
- Monitors treatment adherence (including medication)
- Provides health promotion and self‐management training
- Arranges transportation for patients
- Calls patients to facilitate visits with the care coordinators
- Ensure appropriate ER/Hospital follow up
- Outreach and coordinate with criminal justice agencies associated with the member to aid in achieving health related goals
- Coordinates pre-operative evaluations
- Promotes prevention and self-care strategies.
- Selects and recommends appropriate educational materials.
- Provides linkage to outside health education, wellness programs, and community resources
- Outreaches to patients who have missed preventative services (wellness exams, colon and cervical cancer screenings etc.)
- Coordinates appointments with health care providers to ensure timely delivery of diagnostic, treatment and wellness exams
- Assists with patient appointment reminders, missed appointment follow up and patient rescheduling
- Provides and promotes culturally appropriate interventions.
- Provides EMR Portal Assistance
- Performs appropriate documentation to maintain the standards set by CHTC, with special attention to the ECM assessment and care plan.
- Collects and prepares reports and documentation as needed for planning and quality assurance.
- Participates in health center and department quality improvement initiatives.
- Maintains confidentially and complies with HIPAA and compliance mandates at all times.
- Attends and participates in meetings, committees, and training sessions as directed by Supervisor.
- Performs other duties, tasks, and procedures as assigned by Supervisor
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Prior experience in a fast paced and large volume patient care/customer service establishments.
- Ability to communicate clearly.
- Ability to work with little supervision.
- Takes initiative to problem solve before escalating to supervisor.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Bi-lingual English/Spanish preferred.
- Customer Service - manages difficult or emotional customer situations: Responds promptly to customer needs; meets commitments.
- Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
- Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Written Communication - writes clearly and informatively.
- Teamwork - contributes to building a positive team spirit.
- Visionary Leadership - inspires respect and trust.
- Ethics - treats people with respect.
3-5 Must Have Skills/Qualifications:
Minimum Qualifications:
- A Bachelor's degree in Social Work or related field is desired, and can be substituted based for years of experience.
- One year social work experience in a medical or mental health setting (either through direct employment or via practicum).
- A minimum of one year working in a community clinic or other medical office environment.
- Exhibits a high level of professionalism.
- Ability to relate and communicate well to all cultural and ethnic groups in the community, including fluency in written and spoken English. Bilingual skills in written and spoken Spanish are preferred.
- Ability to complete and maintain records in accordance with procedures utilizing an electronic health record system.
- General computer skills in Microsoft Office programs (Word, Excel, etc.) and electronic medical record systems.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.