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Clinical Support Specialist/ Pharmacy Technician

Posted: August 22, 2024
Salary:US$19.00 - US$21 per hour + Medical/ Dental/ Vision/ PTO/ 401K
Location:California
Job type: Contract
Discipline:Care Management
Reference:227623_1724368589
Work Location:Remote

Job description

Medix is looking to hire a Licensed Pharmacy Technician for a FULLY REMOTE full-time position with a well-established organization.

Responsibilities:

  • Responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases.
  • Engaging patients over the phone to deliver exceptional service on behalf of the assigned health plan, including explaining clinical programs and benefits.
  • Identifying potential medication-related and health-related issues and escalating them to the pharmacist.
  • Obtaining provider contact information to facilitate the delivery of clinical interventions.
  • Obtaining patient information required for clinical interventions.
  • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally.
  • Accurate record keeping in the electronic software system.
  • Participating in process improvement meetings and team meetings to optimize workflows.
  • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
  • Scheduling patients for telephonic or video conference appointments with clinical pharmacists.
  • Assisting with obtaining referrals and authorizations.
  • Undertaking other assigned projects.

Requirements / Experience:

  • State Licensed Pharmacy Technician
  • Highly preferred candidate with National Certificate (PTCB or ExCPT)
  • Ability to prioritize effectively and work in a fast-paced environment
  • Spanish/ Russian/ Arabic bilingual
  • Knowledge of basic medical terminology and medication names (brand and generic)
  • Excellent written and oral communication skills
  • Strong computer skills, including proficiency in the Microsoft 365, Google Workspace, and MacBooks
  • A team player mindset with the ability to work independently
  • Ability to work 40 hours/week

Preferred Qualifications:

  • Experience with other electronic medical records
  • Experience in an ambulatory care setting, including taking medication histories
  • Experience working in a busy healthcare environment

Schedule:

  • Fully remote
  • Multiple time zones available
    • 9:00- 6:00 pm PST (highly preferred)

Pay range:

$19- 21/hr BOE