Clinical Support Specialist

Position Summary:
Join our close-knit clinic in a great location, where you will play a vital role in providing exceptional patient care. Your responsibilities will include assisting clinicians, performing procedures, and ensuring the highest quality of patient experience. This role offers excellent internal benefits and the opportunity to grow within a supportive team environment.

Day-to-Day Responsibilities:

• Escort patients to exam rooms and document visit information and vitals, including height, weight, and blood pressure.
• Prepare and administer medications and immunizations as directed by a clinician or RN, or per standing orders.
• Assist with and perform procedures such as ear lavage, EKGs, and bladder scans.
• Complete the standard rooming process, including medication reconciliation, allergy reviews, pending refills, immunization updates, and supporting clinical quality by completing necessary forms and questionnaires.
• Verify patient insurance coverage and benefits, coordinate benefits (COB), and explain coverage or billing denials.
• Address patient inquiries regarding billing, insurance charges, and payment options.
• Maintain compliance with relevant laws, regulations, and clinic policies.
• Chart patient information in EPIC and work with GMPS and phone applications.

Required Qualifications:
Candidates must meet one of the following qualifications and possess a valid BLS certification (American Heart Association or Red Cross; online certification not accepted):

1. Licensed Practical Nurse (LPN):

   • Graduate from an accredited school of practical nursing.
   • Current state license of practical nursing.
   • One or more years of nursing experience (preferred).

2. Medical Assistant (MA):

   • Graduate from a CAAHEP- or ABHES-accredited Medical Assisting program.
   • One or more years of experience in a related field of medicine (preferred).

3. Emergency Medical Technician (EMT):

   • Graduate from an accredited EMT program and hold a current Minnesota EMT license.
   • High school diploma or GED.

4. Certified Nursing Assistant (CNA):

   • Certified in the state of Minnesota.

Key Skills and Qualifications:

• Strong attention to detail and ability to work in a fast-paced environment.
• Effective communication and collaboration skills with both patients and the healthcare team.
• Proficiency in EPIC charting and other clinic systems is a plus.
• Bilingual capabilities (Spanish preferred) are an advantage.

Schedule:

• 36 hours a week(Mon-Wed 8:30am-5pm; Thu 12:30pm-6pm, Fri 8:30am-4:30pm) OR
• 40 hours a week (Mon 7am-5:30pm; Wed 7am-5:30pm, Thu 7am-6pm; Fri 7:30am 5:30pm)

Medix is acting as an Employment Agency in relation to this vacancy.