Clinical Support Specialist

Our pharmacy-based client is looking for a Certified Medical Assistant that is interested in a change of pace. This is a remote position that allows you to work atop of your license and provide critical support to patients and providers with complex health situations. Are you passionate about improving patients' lives? Join our Clinical Care team! As a valued team member, you will utilize our software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Location: REMOTE

Pay: $19-22/hr depending on experience

Schedule: Varies per Health Plan. Schedule Examples below.

• 9:00/9:30am-6:00/6:30pm Pacific
• 6:00/6:30am-2:30/3:00pm Pacific

Requirements:

• MUST be bilingual (English and Spanish) & be able to pass fluency test.
• Medical Assistant Certification (must have proof of national certification)

What You'll be Doing:

• Engaging patients over the phone to deliver our services on behalf of their health plan, including explaining clinical programs and benefits
• Identifying potential medication-related and health-related issues and escalating them to the pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurate record keeping in software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Scheduling patients for telephonic or video conference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Undertaking other assigned projects

Hiring Company Overview:

• Based in San Francisco, our client is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Focus on medication adherence.

Apply today!