Clinical Support Specialist

Job Opportunity: Pharmacy Clinical Support Specialist- Remote but must live in Michigan!

Are you passionate about improving patients' lives? Join our Clinical Care team! As a valued team member, you will utilize our software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Pharmacist Team Lead and the Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by using risk stratification algorithms. These calls may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.

In addition to patient interactions, you will be responsible for answering inbound customer support requests and other assigned duties. Collaboration with Clinical Pharmacists and the Product team will be essential to optimize operational processes and provide input on product development as a proxy for our patients and external providers.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You'll be Doing:

• Engaging patients over the phone to deliver services on behalf of their health plan, including explaining clinical programs and benefits

• Identifying potential medication-related and health-related issues and escalating them to the pharmacist

• Obtaining provider contact information to facilitate the delivery of clinical interventions

• Obtaining patient information required for clinical interventions

• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally

• Accurate record keeping in the software platform

• Participating in process improvement meetings and team meetings to optimize workflows

• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns

• Scheduling patients for telephonic or video conference appointments with clinical pharmacists

• Assisting with obtaining referrals and authorizations

• Undertaking other assigned projects

Our Ideal Candidate Possesses:

• Active state Pharmacy Technician License and preferably a National Pharmacy Certification (PTCB or ExCPT)

• Ability to prioritize effectively and work in a fast-paced environment

• Knowledge of basic medical terminology and medication names (brand and generic)

• Excellent written and oral communication skills

• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace

• A team player mindset with the ability to work independently

• Ability to work 40 hours/week (Monday-Saturday until 6/7PM Pacific Time)

Job Type: Full time

Compensation: $19-22 hourly (depending on experience)

Hours: 40 hours/week - Mon-Sat 10am- 6:30pm Eastern

Location: Remote- but must live in Michigan

Start Date: ASAP

Benefits: In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period)

Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!

Prescription Programs

Short Term Disability Insurance

Term Life Insurance Plan

Apply Today! #MedixHC