Clinical Research Systems Support Analyst

We are looking for a remote Clinical Research Applications Support Analyst to join our client on a contract to hire basis (converting ideally after 6 months). This Clinical Research organization has a 200-year tradition of scientific research leading to the development of new drugs and therapies that have helped countless patients. Today, they are one of the world's leading institutions for biomedical research and advanced clinical care, conducting hundreds of clinical trials to test cutting-edge treatments for diseases such as cancer, diabetes and many others. These studies are crucial to ensure that new treatments are safe and effective. They are also an opportunity for volunteers to try new experimental treatment options, help bring new medicine to patients who need it, and make a valuable contribution to advancing medical knowledge.

This position will be an hourly contract role through Medix Technology working remotely for our client. The duration will be contract to hire after 6 months.

The hourly W2 pay rate will be in the $25-$30/hr range with a conversion salary in the $60K range.

Location: 100% remote working on EST time zone

Role/Responsibilities:

• Principally responsible for serving as the first-level technical support for assigned electronic systems, including EDC (Advarra EDC & REDCap), CTMS (OnCore), eTMF (eReg), and future systems deployed to support the clinical and translational research mission
• Provide quality customer service and technical support to Principal investigators and study teams requesting access to internal clinical research systems or experiencing issues requiring technical support
• Responsible for assisting with the setup, build, activation, and ongoing support of all trial types including federally-funded, foundation, industry-sponsored, and investigator initiated human subject research.
• Responsible for obtaining, tracking, and managing identities for external system users, including sponsor monitors, regulatory auditors, and external site personnel
• Triaging where required technical support cases to appropriate system owners or subject matter experts
• Developing and managing role based security for systems, including overseeing and/or creating and managing user accounts for assigned electronic systems
• Assigning and managing user training requirements for assigned electronic systems
• Assisting in the development and delivery of user training and creating appropriate training materials/related documents for assigned electronic systems
• Managing users access audits for all covered systems
• Navigate data with complex logic while also communicating with all stakeholders clearly and effectively

Required Skills/Experience:

• Minimum of 3 years of experience working as a technical support specialist / help desk / access analyst where they are responsible for setting up user accounts, granting permissions and policies, troubleshooting technical issues, etc.
• Experience in technical support or customer service
• Developing clinical research technologies and/or EDC study builds
• Experience with EDC (Advarra EDC & REDcap), CTMS (OnCore), eTMF, (eReg) or similar clinical research systems
• Strong analytical and problem-solving skills
• Strong organizational skills and attention to detail with the ability to multi-task, maintain confidentiality and manage a broad variety of duties and shifting priorities.
• Proficient at working in team environments as well as self-directed independent projects
• Demonstrates regulatory compliance understanding
• Customer service skills - this individual will not only have to have patience, but be able to deal with an irate individual who is calling because they can't get into their systems

Preferred Skills/Experience:

• Experience working within a Clinical Research / Clinical Trials, or related environment
• Knowledge of clinical trial design, HIPAA, IRB highly preferred