Clinical Operations Manager

Hiring | Clinical Manager | Medical Assistant Supervisor | Clinical Operations

The Clinical Manager will manage the clinical services of the practice. The Clinical Manager provides leadership and patient care services to the patients in a community healthcare setting and works with the healthcare team to provide healthcare services.

Responsibilities/Duties:

• Ensures appropriate care delivery, monitoring and evaluating the effectiveness of processes, systems, and care delivery to customers for quality of care and recommend changes for improvement.

• Ensures all clinical support staff understand and demonstrate the highest level of professionalism with patients, physicians and coworkers.

• Responsible for the oversight of the Medical Assistant, DME, Triage staff, including day to day operations.

• Works closely with the Manager of Operations and Human Resources for employee relations and performance issues, following a guided corrective action process.

• Works with the Talent Acquisition team to evaluate candidates and conduct interviews for open positions within the department.

• Promotes and coordinates a positive onboarding experience for new employees.

• Works with Human Resources on employee offboarding for exiting staff, following assigned policies and procedures.

• Responsible for conducting annual performance reviews, including evaluating the work performance of administrative staff.

• Development and oversight of Clinical Policy and Procedure protocols for clinical staff.

• Oversees the development and maintenance of Annual Employee Physical program,

• Develops and oversee a Quality Assurance program.

• Provides input and support in developing effective workflows with IT department.

• Oversees the training and development of new and existing clinical staff.

• Identifies and resolves performance issues and working in keeping updated clinical training, protocols and process changes needed for orientation training.

• Responsible for scheduling staff appropriately to ensure maximum efficiency. Will resolve all conflicts within the departments and interdepartmentally.

• Verifies timecards and missed punches.

• Will communicate on a regular basis with other leaders by attending Leadership meetings to maintain smooth office operations and participate in decisions pertaining to the running of the practice.

• Demonstrates fiscal responsibility to the practice by continually monitoring resources and using sound judgment in budget management.

Hiring | Clinical Manager | Medical Assistant Supervisor | Clinical Operations